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Amazon Connect Customer now supports scheduling tasks up to 90 days in advance

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AWS·1 month ago · May 29, 2026, 06:00 PMFeatureAI-assisted summary

Summary

Adds ability to schedule tasks up to 90 days in advance via API, flows, or agent workspace
Enables routing and tracking of long‑running follow‑up work with full claim context
Feature available across all commercial and AWS GovCloud (US) regions

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