- Adds forecasting, capacity planning, and scheduling for Tasks and Emails alongside voice and chat workloads
- Generates unified forecasts that account for channel‑specific characteristics such as concurrent handling and work duration
- Enables end‑to‑end workforce optimization and consistent service levels across all interaction channels
Amazon Connect Customer now supports forecasting, planning, and scheduling for Tasks and Emails
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Amazon Bedrock lowers GPT-5.6 Sol pricing to $4 per million input tokens (‑20%) and $20 per million output tokens (‑33.3%).
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