- Added rooms.hide endpoint, multi‑department/unit filtering on livechat/rooms, and a setting to exclude bot messages from average response time metrics.
- Introduced IPostSystemMessageSent event, user‑adjustable video‑conference ringing volume, and multi‑parameter sorting for im.messages and dm.messages endpoints.
- Made Omnichannel conversation start transactional, displayed Leader group in room member lists, and delivered extensive bug fixes, UI tweaks, and a security hotfix.